Refund policy

Return and Refund Policy

Effective Date: July 24, 2026

Business Name: Cream Caps

Temporary No-Refund and No-Exchange Policy

Due to unexpectedly high demand and a critically low inventory count, Cream Caps is temporarily implementing a strict No-Refund and No-Exchange Policy on all purchases effective immediately.

Every single item we produce is crafted in limited batches, and because our current stock is severely restricted, we are unable to process returns, exchanges, or order cancellations once an order has been placed.

Important Details to Keep in Mind:

  • Final Sale: All purchases made during this low-inventory period are final. Please double-check your order selections, sizes, and colorways carefully before completing your checkout.

  • Damaged or Defective Items: While standard returns and buyer's remorse exchanges are suspended, we stand by the quality of our products. If your item arrives visibly damaged or defective, please contact our support team within [3 to 7] days of delivery with photographic evidence, and we will review your case on an individual basis.

  • Policy Duration: This temporary restriction will remain in place until our inventory levels stabilize and restock cycles resume.

We sincerely apologize for any inconvenience this may cause and deeply appreciate your understanding and support as we work hard to restock our shelves.

If you have any questions prior to making a purchase, please reach out to us at creamcaps.co.com