Shipping policy

Shipping Policy

Effective Date: July 24, 2026

Store Name: Cream Caps

Location: New Jersey, USA

At Cream Caps, every hat we create is crafted in limited batches with meticulous attention to detail. We want to ensure your custom headwear reaches you safely and securely. Please review our shipping policy below to understand our processing timelines, rates, and delivery expectations.

1. Order Processing Times

Because our inventory runs in limited drops and high-demand cycles, order processing times may vary:

  • Standard Orders: Orders are typically processed, inspected, and packed within 1 to 3 business days (Monday through Friday, excluding federal holidays).

  • High-Demand / Drop Periods: During newly released product drops or promotional windows, processing may take up to 3 to 5 business days due to order volume.

You will receive a shipping confirmation email containing your tracking information as soon as your label is printed and your package is prepared for dispatch.

2. Domestic Shipping Rates & Estimates

We ship our custom caps securely across the United States. Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and chosen shipping method.

  • Standard Ground Shipping (USPS / UPS): Typically takes 3 to 5 business days once shipped. Rates are calculated at checkout.

  • Expedited Shipping: Available at checkout for customers needing faster transit times (typically 2 to 3 business days).

📦 Packaging Protection Note: Every Cream Cap is packed in sturdy, crush-resistant packaging designed specifically to protect the shape and structure of your hat during transit. We take extra care so your headwear arrives in pristine, ready-to-wear condition.

3. International Shipping

At this time, Cream Caps primarily services customers within the United States. If you are an international customer interested in purchasing, please reach out to our support team directly to discuss custom shipping rates.

Please note: For any international shipments, customers are responsible for paying any customs duties, taxes, or import fees levied by their local customs authorities.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive an automated email notification from Shopify containing a tracking number. You can click the tracking link to monitor your package's progress in real-time. Please allow up to 24 hours for the carrier to update tracking scans after receiving your package.

5. Missing, Lost, or Delayed Packages

Once a package leaves our facility and is handed over to the postal carrier (USPS, UPS, etc.), transit times are outside of our direct control. Cream Caps is not responsible for packages delayed by carrier issues, severe weather, or transit disruptions.

  • Stolen or Misdelivered Packages: If your tracking details confirm delivery to your address but you cannot locate the package, please check with neighbors, household members, or your local delivery driver/post office first.

  • Incorrect Addresses: Please ensure your shipping address is entered accurately at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, reshipment charges will apply.

6. Questions & Support

If you have any questions about your shipment, transit times, or need assistance tracking your package, please contact our support team at creamcaps.co@gmail.com and include your Shopify order number.